• 登錄 English Version

    您當前的位置: 首頁 > 英耐動態 > 英語干貨 > 關于溝通:你不得不知的3點職場指南
    英耐動態

    關于溝通:你不得不知的3點職場指南

    文章來源:英耐商務英語 上傳時間:2020-06-11 瀏覽次數:383次



    職場中你是否有遇到過這樣的場景【事前我本以為你知道也理解我說的話,并且我覺得你應該已經接受并照做,但最后執行結果卻與當初溝通的有偏差】


    那正確的溝通機制到底是怎樣的呢?小耐姐分享3點你不得不知的職場溝通指南,讓你的Team高效協作,收獲完美交付。


    說的好不好是一回事兒,如何在溝通過程中說到對方想聽的,聽懂對方想說的,這必然是一門藝術。

    Want to become well-spoken? Here are three tips.


    · 確保對方感覺“被聽到” ·

    Make others feel well-heard

    We focus too much on what we should say next, formulating witty responses in our heads instead of giving full presence to the person talking. The art of listening is as important as the art of speaking.



    When the other person feels truly “heard,” that person will perceive you are caring about what he or she is saying, and this may make you appear more likable and better spoken.


    表達關心而非“聰明”

    Ask questions you genuinely care about or are curious about

    These questions are better than ones you think will make you sound smart or clever. People palpate authenticity from the way a question is used: whether it is a genuine question or just a way to make the asker show cleverness or superiority.



    Of course, questions can be genuine AND clever, as long as your questions are truthful to your interest and engagement.


    · 刻意練習溝通技巧 ·

    Practice the technical aspects of your communication

    Slow down if you tend to speak very quickly. (Visual thinkers tend to do this.) Pay attention to the meter or pace of your speech. Match the pace of the conversation, unless you want to deliberately slow down or speed up the pace of conversation to improve the overall level of engagement.


    Remember: If you slow down the speed of conversation, you will become the focal point in the conversation; thus slowing down is useful for changing the tone/depth or direction of a conversation.



    Lower your voice to a calming pitch, but not to the point of becoming distracting and jarring, i.e. un-natural sounding (as an example, Elizabeth Holmes deliberately lowers her voice to the point of being unnatural for me personally, whatever her rationale may be to cultivate vocal authority).


    If your voice tends to be low and you want to appear more approachable and friendly, slightly raise the pitch of your voice; imagine puppies or whatever adorable baby creatures that break your face into a big smile.


    Reduce filler words: “um, uh, like, just.”Make friends with pauses in between sentences and learn to be comfortable in short moments of silence. I remember reading a research study that suggests filler words are a way for our brains to scan for the right words, thus I’m not arbitrarily saying that filler words are“bad.” However, using the same line of thinking, reducing filler words suggests you have a good command of the vocabulary you want to best communicate your ideas.



    Have something to talk about: pay attention to timely topics and pay attention to what other people are paying attention to. It doesn’t all have to come from “you” — I have few original ideas and even fewer insightful ones — but I can share the insight I have observed or read about from others, and I can be a bridge or connector in a conversation. You may want to start by becoming a connector or bridge in a conversation, versus a “driver” of conversations.


    <This article originally appeared on Quora.>


    很多“奶粉”非常喜歡小耐姐整理的職場英語干貨,我們后期也為各位發布更多“Business Talk”、“Presentation Skills”、“Work Reports”等相關主題的干貨。關注喜馬拉雅FM英耐,感受“英耐商務英語,造就溝通之美”。



    點擊咨詢方案

    搂搂抱抱亲亲摸摸,果冻传媒国产剧情陈小纭,白丝制服校花被啪到喷水性